Privacy Policy 

Welcome to Furnichai. These terms & condition is applicable for all our products. By these terms & conditions, you confirm your understatement & obedience about our policy. In the case of disagreement, you are suggested not to use of this website & our social page. Furnichai reserves the right to change, modify and update these terms and conditions at any time. No notice needs to provide to the effect of these terms & conditions. Our image source: our designer & internet catalogue. Our product is made by Bangladesh and some material imported from abroad.

Disclaimer: The actual colour of the physical product may slightly vary due to the deviation of lighting sources, photography, or your device display setting and also variation of material. Sometimes fabrics are out of stock. 

Delivery: Furnichai is committed to delivering its products within 72 hours (for stocked products). For non-stocked products, min. 7 working days. However many times due to any electrical or mechanical or technical problem we have to change the delivery date and due to traffic we fail to deliver on time. We use cover van or foot van or pickup in delivery. If the packaged product is not received within 45 days, the customer will be responsible for any damage to the product.

Valid conditions and reasons to return an item:

• Delivery of wrong product
• Delivery of defective product
• Delivery of the products with missing parts

• Return/ Replacement Guarantee may not apply in any of the following conditions:
• Damages due to misuse of the product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Any damage / defect which are not covered under the manufacturer's warranty

Acceptable Payment Method: Bkash, Rocket, Debit/Credit Card, Bank Transfer, Cheque/Pay Order

1. You should pay 10% advance for regular products.
2. The rest is to be done after receiving the product (for regular products). In case of customization or bulk order, payment has to be made before delivery after seeing the product.
3. 0% EMI is not on certain products. In that case charge is applicable.

Our online payment is taken through SSL COMMERZ.

Note: If the product is not like the picture after receiving our delivery, you will get the opportunity to return it to our delivery man immediately. And if we fail to deliver your product on time, you can refund within 72 hours if you wish or extend the delivery time by negotiation.

Cancellations & Return

Canceling an Order or Part of an Order

Time Frame

If you change your mind after placing an order, you can cancel the order (or part of the order) within 03 (Seven) days of the order confirmation, or before it is shipped, whichever is earlier.

Fee

A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from Furnichai credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

How to Initiate a Cancellation Request?

1.Go to the My Orders section in your ‘My Account’

2.Click the ‘Cancel Item’ button against the Item you want to cancel.

3.If you checked out as a Guest User (i.e. you have not registered on Furnichai.com), please get in touch with our Customer Service team to initiate a cancellation.

4.Please go through our Refund Policy to understand the refund process and timelines.

Returning an Item

Time Frame

You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.

What's eligible for Return or Replacement?

Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference - If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.

Not Functional - If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

What's NOT eligible for Return or Replacement?

Damaged or Missing - For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept return requests.

Installation Issues - Wall mounting installation services are not offered by Furnichai.com and therefore, return requests because of the customer’s inability to get the product wall-mounted will not be processed.

Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that Furnichai will not be responsible for any damage to the product.

How to Initiate a Return Request?

Click Product Images

To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Raise A Return Request

Registered Users:

Login to Your Account > Go to the  My Orders  section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Evaluate and Pick-Up

Once we receive the images, Furnichai Resolution team will connect with you within 24 hours.

The return requests are evaluated by the Furnichai Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

Refund Process Mode Of Refund Payment

Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.

You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Bkash, Nagad , Mobile Banking ETC.

If you have availed EMI option - incase of full refund the amount is credited to your original mode of payment. However, incase of partial refunds, the refund is initiated through sslcommerz transaction to your bank account so that the remaining EMI is not lapsed*.

Any cashback earned on the order prior to the cancellation will be deducted from Furnichai credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.

Refund Timelines

 Furnichai  - Within 7-10 working days

The fastest way to get refunds is into your Furnichai Wallet. You can use 100% of refund credits in your Furnichai Wallet for your next purchase. The Furnichai Refund credits are valid for 3 years and are non-transferrable.

 Original Mode Of Payment

Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline for various modes is provided below.

• Credit Card/Debit Card/Net Banking/Mobile Banking Account - 7-10 Business Days
• Offline - 7-10 Business Days
• Furnichai Wallet (Refund Credits) - Within 24 Hours