Refund and Returns Policy

Refund Process

If You Customized Your Product Then Refund and Return Policy Not Applicable 

Items sold on FurniChai.com can be returned within a period of 3 calendar days from the delivery date and money can be refunded after deduction of 15% service charge. If you want to return instant, then you must pay the delivery charge.

 

Mode Of Refund Payment

Once the item is
cancelled, the refund is processed after the product has been picked up from
the delivery location.

You can choose to get
your refund either in the original mode of payment (Credit Card, Debit Card,
Net Banking, Bkash, Nagad , Mobile Banking ETC.

If you have availed EMI
option – incase of full refund the amount is credited to your original mode of
payment. However, incase of partial refunds, the refund is initiated through sslcommerz
transaction to your bank account so that the remaining EMI is not lapsed*.

Any cashback earned on
the order prior to the cancellation will be deducted from Furnichai credits. If
the same cashback has been used completely or partially to place another order,
the cashback amount will be deducted from the refund amount of the cancelled
product.

*There can be variations
depending on the T&Cs of the financial service provider and time at which
return is sought.

 

Refund Timelines

 

Furnichai Refund Money Within 7-10 working days

The fastest way to get
refunds is into your Furnichai Wallet. You can use 100% of refund credits in
your Furnichai Wallet for your next purchase. The Furnichai Refund credits are
valid for 3 years and are non-transferrable.

 

Original Mode Of Payment

Once the refund is
initiated, the refund amount gets credited to your selected mode of payment in
7-10 business days. The refund timeline for various modes is provided below.

·        
Credit Card/Debit Card/Net Banking/Mobile Banking Account – 7-10
Business Days

·        
Offline payment – 7-10 Business Days Furnichai Wallet (Refund Credits) – Within 24 Hours